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Privacy Policy

A legal disclaimer

This privacy notice explains how the Encompass Health collects, stores, uses and shares your personal information, whether or not it is collected via this website.

We may update this privacy notice from time to time, for example, to reflect changes to the Privacy Act, so feel free to check in again occasionally to see what might have changed.

This first section of this privacy notice sets out the information that applies to everyone we interact with. Later sections of this notice set out matters that are specific to different categories of people we interact with (clients, visitors to our website, visitors to other websites, suppliers and other companies, respondents to surveys, polls and petitions and people who attend our events and talks).

Collecting information

We only collect personal information where this is necessary to carry out our functions. You do not have to provide your personal information to us. However, we may not be able to effectively provide you with services or carry out our functions if you do not provide us with the information we need.

We may collect personal information about you either directly from you or from third parties such as contractors, service providers and suppliers who are acting for or on behalf of us, in accordance with the Privacy Act and Health Information Privacy Code 2020.

We may generate additional personal information about you when we carry out our functions e.g. we may note a phone call with you in our systems.

Use & retention of information

We will only use and share your personal information for the purposes it was collected or generated, or directly related purposes. This may include to:

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  • provide you with services and products;

  • engage with you at our community events;

  • respond to communications from you, including feedback or opinions;

  • process your application for employment with us;

  • invoice you and collect money that you owe us;

  • undertake research or statistical analysis (on an anonymised basis);

  • comply with health and safety policies (when you visit our premises);

  • use it for any other purpose authorised by you; and

  • use it for our own internal business purposes including record keeping, reporting and improving/enhancing our services, activities and systems.

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We will keep your personal information for as long as we need it for these purposes, or to meet other legal requirements.

Access to personal information and correction

You can ask us for access to, or correction of your personal information at any time.

Please notify us of any changes to your personal information as soon as possible so we can ensure your personal information is accurate and current.

Access to personal information and correction

We share personal information when it is necessary or desirable to do so, such as with our contractors and information system technology vendors.

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